Offers

Step 1

Product offers

These appear when This product is negotiable is on and a customer sends a price.

1. 1

   Search

   Find an offer by product name, customer, or status.

2. 2

   Open an offer

   Tap the row or View. You will see the customer, the product, the size or color they chose (if any), and the amount they offered.

3. 3

   Accept

   Confirms their price. You cannot accept again after you have already accepted, declined, or countered.

4. 4

   Counter

   Enter a Counter price, then Send counter. The customer can accept your figure or walk away.

5. 5

   Reject

   Declines the offer after you confirm.

Step 2

Service offers and quote requests

1. 1

   Filter by type

   All, Negotiable offer, or Quote request. Use this to separate customers haggling on a fixed price from customers asking for a custom quote.

2. 2

   Open details

   Opens that request so you can accept, counter, decline, or send a quote.

Step 3

Reply to a service offer or quote

Negotiable offers and quote requests look similar but the buttons differ. Read the customer’s note, then choose one path.

1. 1

   Contact the customer

   Call from the phone number if it is shown, or use Send message to continue in Messages.

2. 2

   Negotiable offer

   Accept offer (you can add a short message), Counter offer (your price, a proposed date, start time, and optional message), or Decline (optional reason).

3. 3

   Send a quote

   On a quote request, enter Your quoted price for each service, pick an Available date and Available time that work for you, add an optional Note (what is included, how long it will take), then Send. The customer sees your figure against the range they were shown on the listing.