Disputes: list, evidence, and response
Scan the list, then open the details of an individual dispute to read the case and submit a response.
What the page looks like
Disputes
Sidebar · Disputes
Disputes
ReferenceCustomerAmountStatus
TX-8831Ada O.₦18,500Successful
TX-8820Chidi M.₦6,200Pending
TX-8804Mary E.₦22,000Successful
Step 1
List
- 1
Filters
All, Resolved, Pending, Closed plus Search.
- 2
View details
Opens the details of that individual dispute.
Step 2
Details of an individual dispute
Details of an individual dispute
Sidebar · Details of an individual dispute
Back to disputes
Dispute details
Customer
Mary E. · Item not as described
Status
Pending your response
- 1
Copy reference
Copies the dispute reference.
- 2
Read the case
Booking/product/order summary, category, status, customer, admin note, description, comments, evidence gallery, activity timeline.
- 3
Submit Response
When the status allows it: Your Comment (required), optional Upload Image, then Submit or Cancel.
- 4
Back
Returns to the disputes list.
